Refund & Cancellation

Refund and Cancellation Policy

Review our transaction reversal guidelines and timeline structures.

Capital Return Terms

01. All eligible online refunds are credited directly back to the original payment source (Credit/Debit Card, Net Banking, or Wallet) used during booking.
02. Standard banking clearance takes between 5 to 7 operational working days for the refunded amount to reflect in your financial statement.
03. In case of operational vehicle cancellations or sudden trip suspensions caused by Simi Rental Pvt Ltd, a 100% full refund will be initiated automatically.
04. If data mismatches happen or duplicate payments occur due to server timeouts, validation logs will be audited manually before processing settlements.

Non-Refundable Rules

The baseline 10% advance platform fee processed to secure seat allocations is strictly non-refundable under normal conditions.

No refund parameters apply if a passenger fails to reach the specified boarding point 15 minutes before the departure timeline.

Support Desk

For manual gateway tracking or settlement status reviews, dispatch a digital brief to info@simirental.com containing your official booking token.

Absolute Deadline Structures

FOUR-HOUR DEADLOCK: ABSOLUTELY NO REFUNDS, PASS PREPONEMENTS, OR DEPARTURE POSTPONEMENTS ARE SYSTEMS-AUTHORIZED WITHIN 4 HOURS OF THE SCHEDULED JOURNEY TIMELINE.

* External financial merchant fees are handled strictly by gateway protocols. Simi Rental Pvt Ltd Operations Team