Terms & Conditions

Please read the following rules carefully before your journey.

🛡️ Official Carriage Policy

01. The ticket is valid exclusively for the particular journey to which it is originally issued.
02. The company undertakes no liability in case of cancellation of trips due to breakdown or unforeseen management bottlenecks. Proportionate refunds are allowed if no alternate transit is arranged.
03. Tickets are strictly non-transferable. Management reserves the absolute right to off-load passengers traveling on incorrect passes, or those disrupting co-passenger space, without a refund.
04. The management reserves the right to postpone, alter, or delay the vehicle route without assigning raw reasons, as well as change configurations during operational emergencies.
05. Management is not responsible for personal luggage inside the bus compartments. Disputed liabilities are capped strictly within Rs. 1000/-. Anything valued higher is carried entirely at passenger risk.
06. Passengers must report 15 minutes prior to departure. The coach operates on precise automated timelines and will not wait for delayed arrivals.
07. Passengers are strictly required to produce a valid Government-issued photo ID proof compulsory while boarding.
08. Standard baggage allowance is capped up to 20 kg per passenger. Commercial packages in Cartoon Boxes / Gunny Bags are chargeable. Full fare is applicable for children above 3 years of age.
09. Lady Passenger Protection: Co-seats reserved next to a female traveler will strictly be allocated to female passengers only. No male passenger allocations are system-permitted in adjacent slots.
10. Pets, contraband, illegal compounds, and hazardous articles are strictly barred inside the fleet.
11. Smoking and open consumption of alcoholic beverages are strictly prohibited inside the vehicle ecosystem.
12. Vehicles and onboard commuters are legally insulated by transit insurance policies. Any contingent liabilities arising out of accidental events follow third-party processing guidelines.
13. No loose tips are to be paid to the operating crew. To safeguard a silent cabin environment, No Video/Media playbacks will be permitted between 11:00 PM and 6:00 AM.
14. The freight or carriage of unauthorized excise items and liquor in passenger baggage is legally prohibited.

📍 Physical Verification

For manual adjustments or cancellations, customers must present themselves physically at the nearest verified outlet with a printed pass and valid Government-issued credentials.

⚠️ Remote adjustments over simple voice calls or loose emails will not be processed.

⚖️ Legal Jurisdiction

All transactional concerns, operational claims, or statutory litigations are subject strictly to the exclusive jurisdiction of the judicial courts at Chandpur, Bijnor (U.P.).

Cancellation Charges & Refund Matrix

💳

Advance Token Processing A mandatory 10% token retention amount is compiled upfront for slot locking. This processing fee is entirely non-refundable.

🚫 Absolute Deadline: No cancellations, preponements, or postponements are authorized within 4 hours of scheduled departure.

Automated Clearances

Valid refunds processed via interface dashboard structures are credited back to the authentic source pipeline (Credit/Debit Instruments or Web Net-Banking channels) within native clearance cycles.

Gateway Mismatch Claims

If funds are un-allocated or communication drops before seat locks are acknowledged, email your query immediately to info@simirental.com accompanied by the exact ORDER NUMBER.

* Baseline transaction/banking charges are handled natively by gateway protocols. Simi Rental Pvt Ltd Core Operations